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Support

Retail Manager Software is a total POS Solutions provider, meaning that it provides customers with POS Software, POS Hardware, Installation and Training Services and ongoing POS System support. Typically, Point of Sale Systems and Cash Registers supplied by Retail Manager Software come with a one year warranty on all hardware (Acer commercial computers supplied via Retail Manager Software come with an Australia wide three year on-site warranty provided by Acer Australia, see the Acer web site for T & C's) and one year software support. Software support / maintenance agreements are provided after the initial year.

Retail Manager Software has POS Systems installed all over Australia. With modern technology and Internet access, our support level is no different between a customer that is 5km from us to one that is 4000km away. Support is primarily done via a secure Internet connection. The usual procedure is as follows: Our customer contacts us via telephone, fax or email with a question or support related issue. If the question or issue requires remote system access, then our customer provides us with a random access code provided by the Retail Manager POS Software which is told to our customer support team member. Once this is done we can access your system (you can also view everything that is being done on your computer monitor) to quickly resolve the issue.

	Remote Support Remote Login is the primary support tool used at Retail Manager Software. It allows our support staff to view your computer screen as if they were sitting beside you. Software upgrades are also performed via remote access.
@retailmanager.com.au	Email Support Email support is available 24 Hours a day and is an inbuilt feature in the Retail Manager POS Software. Your business name, address, software modules used and version are automatically included in the email body allowing for efficient response.
	On-Site Support As required, our qualified technicians can be deployed to your premises to resolve software, computer and network issues.
	Phone Support Retail Manager Software employs highly trained staff dedicated to telephone support. Once a team member has been assigned the responsibility to resolve your issue, that same person can use our remote access tools, if required, to make sure it is completed to your satisfaction.
	Web Support Our customers can access technical and instruction documents stored on-line via a link within the Retail Manager POS Software. This ensures our customers are kept up to date with the latest developments and features as well as simple 'How to do' instruction sheets that cover each software module.
	Training Training is provided to every customer that purchases a POS System. Initial setup and configuration is normally done prior to delivery and installation, allowing more time to be spent on training yourself or key personnel on getting the most out of the system. Further training sessions can be organised at any time, by either telephone, remote access or an on-site visit.

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